ZOOM @ UT Austin
Zoom is a centrally supported video conferencing solution available to university faculty, staff and students that enables you to meet, teach, and learn from anywhere. It is integrated with Canvas, and you can host and join meetings from your mobile device, desktop client or the web.
If you are having trouble joining a Zoom class or meeting, please make sure you are signed in to Zoom with your UT EID.
LATEST UPDATES FOR CAMPUS
KNOWN ISSUES: Zoom Outlook Add-in failing at login
There is currently a known issue with the Zoom Outlook Add-in when used on the Outlook client for Windows that is not allowing the DUO universal prompt to complete login with the following error.
We are awaiting an update from DUO and Microsoft regarding a fix for the issue. The current workarounds are:
1. Please use the Zoom Outlook Add-in using the in-browser OWA experience.
2. Temporarily install the legacy Zoom Outlook Plug-in to continue scheduling meetings in Outlook for Windows.
Zoom Minimum Client Version
On Monday, April 3, 2023, UT Austin’s central Zoom tenant (utexas.zoom.us) will require a minimum client version in order to use the service.
Zoom client version 5.13.11 will be enforced for all Mac, Windows, Linux, Android and iOS platforms.
Please update your Zoom client at the earliest opportunity.
Zoom Add-on License Requests for 2023-2024
If you or your department needs an add-on license for 2023-2024, please submit this form by March 31st to procure your license from ITS.
Add-on licenses include:
- Zoom Webinar
- Large Meeting
- Concurrent Meeting
- Zoom Room
- Zoom CRC
If you have any questions, please contact zoom@utexas.edu.
Zoom Cloud Recording Bulk Download Service
In response to the 365 day Zoom Cloud Storage retention schedule, ITS is temporarily offering bulk downloading of recordings for faculty and staff with large volumes of videos yet to be removed from the Zoom cloud.
If you are unable to download your own cloud storage recordings on your local device, please submit a request to Zoom@utexas.edu, and we can help transfer files to your preferred online storage.
Visit Telework and Flexible Work Tools for information on additional tools enabling you to work remotely.
For information on UT Zoom Accessibility features, visit our Accessiblity page.
Quick Links
Contact ITS Service Desk for Zoom Support
Need Help?
Check out our Zoom Frequently Asked Questions page!