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ZOOM @ UT Austin

Zoom is a centrally supported video conferencing solution available to university faculty, staff and students that enables you to meet, teach, and learn from anywhere. It is integrated with Canvas, and you can host and join meetings from your mobile device, desktop client or the web.

If you are having trouble joining a Zoom class or meeting, please make sure you are signed in to Zoom with your UT EID. 

LATEST UPDATES FOR CAMPUS

Zoom Minimum Client Version - UPDATED

On Friday, August 18, 2023, UT Austin’s central Zoom tenant (utexas.zoom.us) will require a minimum client version in order to use the service.

Zoom client version 5.15.5 will be enforced for ALL platforms. 
 
Please update your Zoom client at the earliest opportunity.

Zoom Add-on License Requests for 2023-2024

If you or your department needs an add-on license for 2023-2024, please submit make a request to procure your license from ITS. 

Note that new license requests will require an additional purchase from our vendor and not be immediately available. Please contact us for more information on the current ETA of our next license. 

Zoom Add-on licenses include:

• Zoom Webinar
• Large Meeting
• Concurrent Meeting
• Zoom Room
• Zoom CRC

If you have an urgent request for a Webinar license, we recommend Teams Webinars. Teams Webinars do not require a paid license and can be scheduled by all active students, faculty, and staff. A comparison chart for Teams Webinars and Zoom Webinars can be found here.

Panopto can also be used for webcasting from one presenter to an unlimited streaming audience for free.

If you have any questions, please contact zoom@utexas.edu.

KNOWN ISSUES: Zoom Outlook Add-in failing at login

There is currently a known issue with the Zoom Outlook Add-in when used on the Outlook client for Windows that is not allowing the DUO universal prompt to complete login with the following error.

We are awaiting an update from DUO and Microsoft regarding a fix for the issue. The current workarounds are:

1. Please use the Zoom Outlook Add-in using the in-browser OWA experience.

2. Temporarily install the legacy Zoom Outlook Plug-in to continue scheduling meetings in Outlook for Windows. 

3. Enable "New Outlook" by toggling the "Try New Outlook" slider on the top right of your Outlook client.

Zoom Cloud Recording Bulk Download Service

In response to the 365 day Zoom Cloud Storage retention schedule, ITS is temporarily offering bulk downloading of recordings for faculty and staff with large volumes of videos yet to be removed from the Zoom cloud. 
 
If you are unable to download your own cloud storage recordings on your local device, please submit a request to Zoom@utexas.edu, and we can help transfer files to your preferred online storage. 

Zoom Updates Archive

Visit Telework and Flexible Work Tools for information on additional tools enabling you to work remotely.

For information on UT Zoom Accessibility features, visit our Accessiblity page.