Upgrade to Zoom 5.0

Zoom MFA

Starting May 30, Zoom will require all users to upgrade their version of the Zoom client to Zoom 5.0 to increase security. The upgrade will enable a new level of encryption to further protect Zoom meetings. You can upgrade your version of Zoom now.
 
Starting May 30, if you have not yet upgraded to Zoom 5.0, you will be prompted to upgrade before using your Zoom client.
 
Some college, schools and units may require administrative credentials to perform upgrades on applications like Zoom. Please contact your local desktop support group for assistance.
 
You'll find instructions below on upgrading the following Zoom clients:
Questions?
If you encounter issues upgrading to Zoom 5.0, please contact your local desktop support group. 
 
 
 

Upgrade to Zoom 5.0 on Windows

  1. If you have not updated your Zoom client, you will see an update banner at the top of your screen. Click Update.  

     If you do not see the Update banner, click on your profile icon and select check for updates. 

  2. Click Update 
  3. The Zoom 5.0 client will install and prompt you to login. 
  4. Enter utexas as the domain. 
  5. Login with your UT EID and password. 

Upgrade to Zoom 5.0 on Mac

  1. Open the Zoom application and click on your profile icon
  2. Select Check for updates 
  3. Click Update
  4. Select Install
  5. Once the upgrade is complete, sign in with SSO 
  6. Enter utexas as the domain 
  7. Sign in with your UT EID and password
 

Upgrade to Zoom 5.0 on Mac (Legacy)

If upgrading from a legacy version of Zoom, the installer may not complete.  In this scenario uninstall your current version of Zoom before updating to Zoom 5.0.
 
 
Step 1: Uninstall Zoom Client for Mac
  1. Ensure Zoom app is closed
  2. Open Finder
  3. Select Go at the top of your screen.
  4. Select Go to Folder...
  5. Once opened, input ~/.zoomus/
  6. Move ZoomOpener to your trash
  7. Repeat steps 3 through 5 for the following folders and files
  • Folder: /Applications/ Move to Trash: zoom.us.app
  • Folder: ~/Applications/ Move to Trash: zoom.us.app
  • Folder: /System/Library/Extensions/ Move to Trash: ZoomAudioDevice.kext
  • Folder: ~/Library/Application Support/ Move to Trash: zoom.us
​Note:  If you receive the following message, “The item “ZoomOpener” can’t be moved to the Trash because it’s open”, a Zoom background process is open.  Follow steps below to resolve
  1. Click on the Finder icon in your app dock.
  2. Select Applications from the Favorites list
  3. Scroll down and double-click on Utilities.
  4. Double-click on Activity Monitor.
  5. In the Search bar type “Zoom”
  6. Highlight ZoomOpener
  7. Click on the X in the upper left corner of the window
  8. Click Quit to confirm that you want to quit the ZoomOpener process
  9. From the ~/.zoomus/ folder, move ZoomOpener to your trash
Once completed, you can reinstall Zoom from the Download Center
 
Step 2: Download Zoom Client for Mac
  1. Visit the Zoom Download Center: https://zoom.us/download
  2. Open the Zoom.pkg file in your Downloads folder
  3. Click Continue
  4. Click Install
  5. Enter local administrator credentials
  6. Click Close

Upgrade to Zoom 5.0 on iOS

  1. Download the Zoom app from the Apple Store for the most up to date version. 
  2. Sign in with your Apple ID

     

  3. Click Open 
  4. Sign in 
  5. Select SSO 
  6. Enter utexas as the company domain 
  7. Sign in with your UT EID and password
  8. Click Open to open the Zoom application 

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Upgrade to Zoom 5.0 on Android

  1. Open the Google Play Store
  2. Type Zoom into the search bar and select Install
  3. Once installed, click Open 
  4. Enter utexas as the company domain and select continue 
  5. Sign in with your UT EID and password

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Last updated on May 28, 2020, 10:58 am