- Please make sure that you are logged in to your Zoom client with your EID based login by clicking your profile icon and checking if the login is “[EID] @eid.utexas.edu”.
- If it isn’t showing an eid.utexas.edu account, you may be logged in with another Zoom account. Please Switch Accounts in that menu and Sign In via SSO login with your EID.
- Reminder: The Company Domain is “utexas”.
- When registering for a UT Zoom event, you must enter your email address as [Your EID]@eid.utexas.edu.
- You may need to adjust permissions on your Mac. Please follow this guide on how to allow your system to grant permissions to Zoom to share camera, audio, and your screen.
Also from the Services for Students with Disabilities:
- Creating an Accessible Classroom
- Accessibility Best Practices for Classes in Zoom [PDF]
- Accessibility Best Practices for Meetings and Webinars in Zoom [PDF]
- Click the ^ next to the Mute button in Zoom and verify that your correct audio devices are selected. If they are, and you still get no audio.
- Make sure your computer audio is not muted.
- Check that your microphone is not currently being used in another program (Teams, Panopto, etc.)
- Some headsets may have a discreet mute feature for the headphones or microphone. Make sure to unmute.
- Restart your device if possible.
- If all else fails, unplug and plug your headset back in. If it is a Bluetooth headset, reconnect it.
- If this fails, please contact your desktop support specialist for assistance.
- We recommend Requiring Authentication, enabling Waiting Room, and assigning a co-host to help moderate. These and additional security options be found in Zoom Privacy and Security.
- Never advertise a public Zoom meeting on social media without security. We realize that some events may need less security to admit non-UT participants. If your event is intended for a larger, non-UT audience, please consider changing the meeting to a Webinar.
- Go to your Meetings or your Webinars (if licensed) from your Zoom Portal.
- You can Edit individual settings per each meeting here.
- If you have a recurring meeting or webinar, you can change settings either for that indvidiual recurrence, or for all recurrences.
- The alternative host must have previously signed in to Zoom with their EID. See Sign In via SSO login with your EID
- You must enter your alternative host’s email address as [Alt host’s EID]@eid.utexas.edu.
- Please avoid using personal Zoom accounts for Alternative Hosts
- As per our Zoom Integration requirements, to add new Zoom apps to your service:
- 1. A business contract with UT that accepts terms and conditions on behalf of the institution. For background please see https://businesscontracts.utexas.edu/training-materials-and-guides
- 2. The app integration uses OAuth, which limits app access to a specific user account. Please have the vendor provide doumentation that demonstrates OAuth implementation. For detailed information please see Create an OAuth App
- 3. ISO approval.
- Your cloud recordings can be found in your Zoom portal here.
- If you have opted into the Panopto and Zoom Integration, your recordings will automatically be sent to your Panopto.
- If the Zoom was scheduled in Canvas, it will be sent to that Course's folder Panopto.
- Your Local recordings can be found on your device in a folder designated in your Zoom client Settings
If you are using the Panopto and Zoom Integration, your Zoom recordings will automatically be moved to Panopto and deleted from Zoom cloud storage after completion.
- If you are using Canvas: Please check for your videos in the "Panopto Video" section of your Canvas course.
- If you are using Zoom outside of Canvas: Cloud recordings for meetings created outside of Canvas will be in your personal Panopto folder in a folder titled "Meeting Recordings"
If you are not sure if you have the Panopto and Zoom integration configured, or you still cannot find your recordings, contact Zoom@utexas.edu.
This is a known issue, as "Start Recording Automatically" does start the cloud recording as soon as the first participant enters the meeting. There are a few ways to work around this:
1. Turning off Automatic Recording, which may not be the best option as you would have to remember to manually start recording each time.
2. Turning off "Allow Participants to Join at Any time" and enabling the Waiting Room. This will keep students from entering the meeting until you join, which will start recording.
3. Editing the recorded video after the recording is published. We recommend Zoom cloud recordings to be uploaded to Panopto video management, and Panopto has editing features that will let you trim the start of the video before the actual meeting begins.
- Faculty and Staff: If you only need a license for one Webinar, you may request a temporary license from our Zoom Webinar License Self-Service Tool. More information can be found at our Webinar Guide.
- Official student organizations recognized by the university may contact us for webinar licenses. Please contact Zoom@utexas.edu
- If you need a permanent Webinar license for multiple or recurring webinars, please contact Zoom@utexas.edu for purchasing.
You can access any cloud recordings still on your account after the webinar license is removed. However, any report information will not be accessible, and we encourage you to download and save any webinar reports while you still have the license on your account.
You no longer need a separate HIPAA account for UT Zoom.
Our Zoom main instance is HIPAA compliant as of February 2021. There is an approved Business Associates Agreement (BAA) between Zoom and UT Austin, and users in the old HIPAA sub account were moved to the main UT Zoom instance at that time.
- Please contact the ITS Service Desk at 512-475-9400 or email Zoom@utexas.edu
- Service Desk’s current call center hours are
- Monday – Friday from 6AM – 10PM.
- Weekends from 10AM – 5AM
- Service Desk’s current call center hours are